Call Outs

What happens if my lift breaks down?

Liftworks offers a 24/7 call out service. Our phone lines are open 365 days a year. In the event of a break down you can call our office and arrange for an engineer to attend to the breakdown at a suitable time for you.

Do I have a responsibility for trapped passengers?

Yes. You have a responsibility to have an emergency plan in place, in line with BS EN81-28.

It is best practice for all lifts to have an autodialler system fitted in the lift. This system enables any trapped passengers to talk to our call centre and report the trapping.

Do you carry any spare parts?

Our service and call out engineers carry various common parts. We also have stores at our office which holds many obsolete and less common parts. Our engineers have 24 hour access to these stores.

What are your response times to call outs?

Our aim is to reach trapped passengers is within 1 hour. For less urgent call outs we endeavour to be on site within 2 hours.

Will I be charged for call outs or emergency repairs?

This depends on the type of contract you have and the nature of the fault. Call outs due to misuse and abuse would not normally be covered by any contract.

If your contract does not cover your call out, our cost would be £55 per hour for a minimum of 2 hours - including travelling time. For each hour after this we will charge an additional £55 per hour if required.